Privacy Policy

đź”’ Seranova Privacy Policy

At Seranova, we take your privacy seriously. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from myseranova.com, and how you can manage your privacy preferences.

1. Information We Collect

We collect different types of information in connection with the services we provide, including:

Personal Information You Provide to Us:

  • Contact Information: Name, email address, phone number, and billing/shipping address.

  • Payment Information: Credit card numbers, PayPal account details, or other payment details. (Note: Payment details are processed by third-party services such as Stripe or PayPal; we do not store sensitive payment information directly.)

  • Order Information: Details about the products or services you purchase, including size, quantity, and shipping preferences.

Information We Collect Automatically:

  • Device & Usage Data: We collect data about the device and browser you use to access our site, including IP address, browser type, operating system, referring URLs, and browsing activity (such as pages visited, time spent on our site, etc.).

  • Cookies & Tracking Technologies: We use cookies and other tracking technologies (such as pixels and web beacons) to enhance your shopping experience, track site usage, and provide personalized advertising.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To Process Orders: To complete your order and provide the necessary fulfillment services (shipping, payment processing, etc.).

  • To Improve Our Services: To analyze how you use our site, identify issues, and improve our website’s design and functionality.

  • Customer Support: To respond to inquiries, resolve issues, and provide you with assistance or troubleshooting.

  • Marketing & Communications: With your consent, we may send you promotional emails about new products, sales, or other updates. You can opt-out of marketing communications at any time by unsubscribing.

  • Legal Obligations: To comply with legal requirements, prevent fraud, or protect our legal rights.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with trusted third-party service providers that help us run our business:

  • Service Providers: Third parties like Shopify, payment processors (e.g., Stripe, PayPal), and shipping carriers (e.g., USPS, FedEx) that facilitate order processing, payment, and delivery.

  • Advertising & Analytics: We may use third-party services like Google Analytics, Facebook Pixel, and other advertising platforms to improve and personalize your shopping experience.

  • Legal Compliance: We may disclose personal information when required to do so by law or to comply with legal processes (such as a subpoena or court order), or if we believe disclosure is necessary to protect our rights or the safety of others.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Track your session and preferences.

  • Understand how users interact with our site.

  • Provide personalized ads and content.

You can manage your cookie preferences through your browser settings. However, please note that disabling certain cookies may affect the functionality of our site.

5. Data Security

We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include the use of encryption, secure payment gateways, and regular security audits.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Data Rights

Depending on your location and the applicable laws (such as the GDPR or CCPA), you may have the following rights regarding your personal information:

  • Access: You have the right to request a copy of the personal information we hold about you.

  • Correction: You have the right to request corrections to any inaccurate or incomplete personal information we hold.

  • Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., for legal compliance).

  • Opt-Out of Marketing: You can opt-out of receiving marketing emails by clicking the “unsubscribe” link in any marketing email or contacting us directly.

  • Portability: You may request that we transfer your personal data to another service provider, where applicable.

To exercise any of these rights, please contact us at wearseranova@gmail.com or by phone at 640-206-7264.

7. International Transfers

If you are accessing our site from outside the United States, please note that we may store and process your personal information in the United States. The data protection laws in the United States may not be as comprehensive as those in your country.

8. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated “Last Updated” date. We encourage you to review this policy periodically for any updates.

10. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at:

Seranova
Address: 531 Park St, Kannapolis, NC 28083
Email: wearseranova@gmail.com
Phone: 640-206-7264