Subscription and Recurring Billing Terms

Last updated: July 9, 2026

These Subscription and Recurring Billing Terms apply when you enroll in a Seranova subscription or membership offer through myseranova.com.

By selecting the subscription offer, checking the subscription consent box, and completing your order, you acknowledge and expressly agree to the billing schedule described below.

Important Billing Disclosure

By enrolling, you authorize Seranova and its payment providers to charge your selected payment method as follows:

1. $1.00 when you place your order

2. The full order amount shown at checkout two business days later

3. $20.00 or $40.00 per month thereafter until you cancel

The initial $1 charge is separate from the full merchandise order amount unless the checkout page expressly states otherwise.

Your first $20 monthly subscription charge will generally occur approximately 30 days after the full order payment is processed. You will then be charged $20 automatically each month on or around the same billing date until the subscription is cancelled.

Applicable taxes may be added to any charge where required by law.

Authorization for Automatic Payments

By completing your subscription purchase, you expressly authorize Seranova and its payment providers to securely store your selected payment method and automatically charge it according to the following schedule:

• An immediate initial charge of $1

• A second charge for the full amount of your order two business days later

• Recurring charges of $20 each month until cancellation

You understand that these charges will be processed automatically without requiring you to complete another checkout or provide separate authorization before each monthly payment.

You are responsible for reviewing the total order amount and recurring-subscription disclosure before completing your purchase.

Initial $1 Charge

The $1 initial payment confirms your enrollment and allows the subscription order to begin processing.

The $1 charge is not a free trial. It is an actual initial subscription charge.

Unless otherwise required by law, the initial $1 charge is non-refundable once your enrollment has been processed.

Order Payment After Two Business Days

Two business days after enrollment, the payment method used at checkout will automatically be charged the full order amount displayed during checkout and in your order confirmation.

Business days generally exclude Saturdays, Sundays, and recognized public holidays.

The order payment may include:

• The price of the products ordered

• Shipping charges

• Applicable taxes

• Other amounts clearly disclosed during checkout

The initial $1 charge is separate from the full order payment and will not be deducted from the order total unless expressly stated during checkout.

You are responsible for ensuring that sufficient funds or available credit are present when the second payment is scheduled.

Monthly Subscription

After the order payment is completed, your subscription will continue automatically at $20 per month until cancelled.

The monthly subscription may provide access to the membership benefits, discounts, services, or other features described on the offer page or during checkout.

Subscription benefits may change periodically. Any material change to the subscription price or essential terms will be communicated as required by applicable law.

The subscription does not expire automatically after your original order is delivered.

Automatic Renewal

Your subscription automatically renews each month unless you cancel it before your next scheduled billing date.

By enrolling, you understand that:

• The subscription continues indefinitely until cancelled

• Seranova will automatically charge $20 each month

• You do not need to place another order to be charged

• Receiving your original merchandise does not end the subscription

• Canceling the subscription only stops future monthly subscription renewals

How to Cancel

You may cancel your monthly subscription at any time through any cancellation option provided in your customer account or by submitting a cancellation request through the Contact page on our website.

Your cancellation request should include:

• Your full name

• Your order number

• The email address used for the purchase

• A clear statement that you want to cancel your subscription

To avoid the next monthly charge, your cancellation request must be received and processed before your next billing date.

When a cancellation request is received after a monthly charge has already been processed, the cancellation will normally apply to future billing periods.

We will not require you to purchase another product or pay a cancellation fee to end the monthly subscription.

Canceling Before the Order Payment

Canceling the monthly subscription does not automatically cancel the merchandise order or the full order payment scheduled two business days after enrollment.

To request cancellation of the merchandise order, you must contact us immediately through the Contact page.

Order cancellation is not guaranteed after the order has entered processing, fulfillment, or shipment. Orders that cannot be cancelled will be handled according to our Return and Refund Policy.

Effect of Cancellation

After cancellation:

• Future $20 monthly subscription charges will stop

• Previously processed charges will not automatically be refunded

• Any unpaid merchandise order balance remains due

• Benefits may continue until the end of the paid billing period

• Access to membership benefits may end when the current billing period expires

Cancellation does not reverse completed product purchases, shipping charges, or subscription payments already processed.

Refunds

Subscription charges are generally non-refundable once processed, except where required by law or when a charge resulted from an error by Seranova.

Canceling a subscription prevents future renewal charges but does not automatically create a refund for:

• The initial $1 payment

• The full merchandise order payment

• A previously processed $20 monthly payment

• Any partially used subscription period

• Shipping, customs, duties, or taxes

Eligible merchandise returns are governed by our separate Return and Refund Policy.

Failed or Declined Payments

If a scheduled payment is declined, we may:

• Retry the payment method

• Request an updated payment method

• Temporarily suspend subscription benefits

• Cancel the subscription

• Pause or cancel fulfillment of an unpaid order

• Recover amounts properly owed under these terms

You remain responsible for authorized charges that could not be collected because your payment method was declined, expired, restricted, or contained insufficient funds.

Your bank or payment provider may charge separate overdraft, insufficient-funds, foreign-transaction, or other fees. Seranova does not control and is not responsible for fees charged by your financial institution.

Updating Your Payment Method

You are responsible for keeping your payment information accurate and current.

Where account-management tools are available, you may update your payment method through your customer account. You may also submit a request through the Contact page.

Updating your payment method does not cancel your subscription.

Billing-Date Changes

Monthly billing dates may shift slightly because of weekends, holidays, processing delays, payment retries, or differences in the number of days in a month.

A minor change in the processing date does not change the monthly nature of the subscription.

Price Changes

Seranova may change the monthly subscription price or subscription benefits in the future.

When required by applicable law, we will provide advance notice of a material price change before charging the new amount.

If you do not agree to a price change, you must cancel before the new price takes effect. Continuing the subscription after the effective date constitutes acceptance where permitted by law.

Promotional Offers

Promotional subscription pricing may be limited to specific customers, products, regions, or enrollment periods.

Unless otherwise stated, promotional pricing applies only for the period identified in the offer. After the promotional period, the subscription will renew at the regular price disclosed during enrollment.

Only one promotional offer may be used per customer, household, payment method, or shipping address where stated in the applicable offer.

Chargebacks and Billing Questions

Contact us through the Contact page if you believe a charge was made incorrectly.

Please provide your order number, the date and amount of the disputed charge, and a description of the issue.

Canceling a payment method, replacing a card, or submitting a chargeback does not necessarily cancel the underlying subscription agreement. You should also submit a direct cancellation request so future billing can be stopped.

Nothing in these terms limits any chargeback or payment-dispute rights provided by applicable law.

Electronic Communications

You agree that subscription confirmations, payment notices, renewal information, cancellation confirmations, and updates to these terms may be provided electronically.

You are responsible for maintaining an accurate email address and reviewing communications related to your subscription.

Changes to These Terms

We may update these Subscription and Recurring Billing Terms to reflect changes in our services, billing practices, or legal obligations.

Updated terms will be posted on our website with a revised “Last updated” date.

Material changes affecting an existing subscription will be communicated as required by applicable law.

Contact Us

For subscription questions, billing concerns, payment-method updates, or cancellation requests, submit a message through the Contact page available on our website.

Include your full name, order number, and the email address used to place the order so we can locate your subscription.