Shipping Policy

Shipping Policy for Seranova

At Seranova, we strive to provide a seamless shopping experience and ensure that your order reaches you as quickly and safely as possible. Please review our shipping policy below for more information about processing times, shipping options, and delivery expectations.

Processing Time:

  • All orders are processed within 1-2 business days from the time the order is received. This processing time includes order verification, quality checks, and packaging.
  • Please note that business days are Monday through Friday, excluding weekends and public holidays. Orders placed on weekends or during public holidays will be processed on the next business day.

Shipping Time:

  • Once your order is processed, it will be shipped within 6-10 business days, depending on your delivery location and the shipping method selected.
  • For orders within the United States, shipping typically takes 6-10 business days for delivery.
  • International orders may take longer, depending on the destination country and customs processing times. You will be notified if there are any significant delays.

Shipping Methods:

  • We offer standard shipping as our primary shipping method. The shipping carrier will vary based on your location, but common carriers include USPS, UPS, FedEx, and DHL.
  • You will receive a tracking number once your order is dispatched. This will allow you to track the status of your shipment and estimated delivery date through the carrier’s website.

Shipping Costs:

  • Shipping costs are calculated based on the weight and size of your order as well as the shipping destination. You will be able to view the shipping charges before finalizing your purchase at checkout.
  • Occasionally, Seranova may offer promotions for free shipping. If applicable, these will be displayed during checkout or communicated via email or on our website.

International Shipping:

  • Seranova currently offers international shipping to select countries. Delivery times may vary, and customs regulations or duties may apply depending on the destination.
  • Customs Duties and Taxes: International customers are responsible for any customs fees, taxes, or duties imposed by their local government. These charges are not included in the item price or shipping cost, and they will be billed to the recipient by the carrier upon arrival.
  • If your country is not eligible for international shipping, please contact our customer service team to inquire about alternative options.

Order Tracking:

  • Once your order is shipped, you will receive an email with your tracking number and a link to track your order’s progress.
  • Please allow 24-48 hours for the tracking information to update after receiving the tracking email.
  • If you encounter any issues with your tracking, or if the shipment seems delayed beyond the estimated delivery time, please reach out to our customer service team for assistance.

Address Accuracy:

  • It is important that the shipping address you provide is accurate. Seranova cannot be held responsible for any delays or issues caused by incorrect or incomplete address information.
  • If you notice any mistakes in your shipping address after placing your order, please contact us as soon as possible, and we will do our best to correct it before the order is shipped.

Lost or Damaged Items:

  • While we take every precaution to ensure that your order is carefully packed and delivered, we understand that issues can occasionally arise.
  • If your package is lost, damaged, or delayed beyond the expected delivery window, please contact our customer service team within 7 days of receiving the tracking information.
  • We will assist you in resolving the issue with the carrier, and depending on the situation, may offer a replacement or refund.

Returns & Exchanges:

  • We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please refer to our Return & Exchange Policy for instructions on how to return or exchange your items.
  • Please note that returns are only accepted for items that are unused, in original condition, and returned within the specified return window.