Return Policy

Seranova Return Policy

We want you to be 100% satisfied with your purchase. If something isn’t right, we’re here to help.

Returns & Exchanges
You can return eligible items within 30 days of receiving your order.

To qualify for a return:

  • Item must be unused and in original packaging

  • Proof of purchase (order confirmation or receipt) is required

  • Sale, clearance, and custom items are final sale

How to Start a Return

  1. Email us at wearseranova@gmail.com with your order number.

  2. We’ll send you return instructions and a return shipping label (if applicable).

  3. After we receive and inspect your item, we’ll notify you of your refund status.

Refunds
Approved refunds will be issued to your original payment method within 5–10 business days.